Frequently Asked Questions (FAQ)
General Questions
We offer a wide range of furniture including living room sets, sofas, loveseats, accent chairs, sectionals, ottomans, coffee tables, console tables, end & side tables, nesting tables, dining room furniture, bedroom furniture, home decor, and office furniture. We also feature various brands to cater to different styles and preferences.
You can reach our customer support team via email at [email protected]. We’re here to help with any questions or concerns you may have.
Orders and Payments
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer support team as soon as possible to make any changes.
Shipping and Delivery
Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the near future.
Delivery times vary depending on your location and the specific item ordered. Typically, orders are processed and shipped within 3-5 business days, with delivery taking an additional 5-10 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s progress.
Returns and Exchanges
We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, please contact us within 30 days of receipt to initiate a return. Items must be returned in their original condition and packaging.
Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. In such cases, we will cover the return shipping costs.
Once we receive your returned item, we will process your refund within 5-7 business days. You will receive an email notification once your return has been processed.
Product Information
While we strive to display our products as accurately as possible, colors may vary slightly due to different monitor settings and lighting conditions.
Some of our products come with assembly options. Please check the product description for availability or contact our customer support team for more information.
Warranty and Support
Yes, most of our products come with a manufacturer’s warranty. The length and terms of the warranty vary by product. Please refer to the product description or contact our customer support team for specific warranty information.
If you receive a defective item, please contact our customer support team immediately. We will assist you in resolving the issue, which may include a replacement or a refund.
Brands
We offer a variety of trusted brands to suit different styles and budgets. Please visit our “Brands” section on the website to see the full list of brands we carry.